PURPOSE OF PROCESS MAPPING:

Process mapping is a communication tool, a business planning tool and a tool to assist the management to visualize the organization. Through the visualization, the management has a better understanding of the inter-relationship between the departments and between the processes.

In process mapping, lines and symbols on a process map helps to record concise sentences for every step in the process that tells the reader:

• What is happening.
• Where it is happening.
• When it is happening.
• Who is doing it.
• How inputs and outputs are distributed.

BASIS FOR PROCESS MAPPING:

Process mapping involves the gathering and organizing of facts about the work (data) and displaying them so that they understand by people. The maps can identify actual or ideal paths and can reveal problems and potential solutions.

BENEFITS OF PROCESS MAPPING:

Process mapping improves our understanding of processes and, in turn, our performance. Some of the benefits of a well-prepared process map are:

• Visual rather than semantic.
• Processes are broken down into steps using symbols.
• Steps are easy to follow and understand.
• Charting symbols are used consistently.
• Intricate connections and sequences are easily shown.
• Any element of the process can be located immediately.

IMPROVING PROCESSES:

Processes are the most effective way to manage an organization at any level and eventually support its overall goals. By improving processes, a business or organization can improve internal efficiencies and customer satisfaction.

Documenting processes with group involvement can lead to insights and changes that can help improve an area or operation. One way to understand a process is to start thinking about inputs, steps and activities.

• Eliminating entire processes or portions of processes that are unnecessary.
• Combining tasks.
• Changing the sequence in which tasks are accomplished.
• Changing the location where tasks are done.
• Changing the people performing the tasks.
• Changing how tasks are done.